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Identity Statement

Reference code(s): GB 0074 ACC/1762
Held at: London Metropolitan Archives
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Date(s): 1964-1986
Level of description: Collection
Extent: 1.76 linear metres
Name of creator(s): Citizens' Advice Bureau | Staines branch


Administrative/Biographical history:

Staines and District Citizens' Advice Bureau opened on 30 October 1967. The first aim of Citizens' Advice Bureaux is to provide information and advice to individuals so that they do not suffer through ignorance of their rights or an inability to express their wishes or complaints. The second aim is to influence national and local policy in the light of enquiries received by bureaux. The records of Staines Citizens' Advice Bureau reflect both these aims.


Scope and content/abstract:

Records of Staines Citizens' Advice Bureau. The collection includes records of the management of the bureau, including its establishment, and the move to its present offices. They also show the relationship between the CAB and the local council (which funds it), and the National Association of Citizens' Advice Bureaux at both national and local level. They illustrate the extensive system for research and investigation of complaints or problems reported to bureaux which forms much of the evidence submitted to outside organisations in order to encourage improvements or changes in practice. There are some records relating to individual cases, for example correspondence, but on the whole case records have not yet been deposited.

Access & Use

Language/scripts of material:

System of arrangement:

The records are arranged according to the filing system operated by the Citizens' Advice Bureau as follows:-
Management committee minutes: ACC/1762/01-07;
Annual general meetings: ACC/1762/08-11;
Establishment of the Bureau: ACC/1762/12-14;
Correspondence: ACC/1762/15-21;
Surrey and West Sussex area papers: ACC/1762/22-31;
National Association of Citizens' Advice Bureaux papers: ACC/1762/32-37;
Other Citizens' Advice Bureaux: ACC/1762/38-41;
Reports and reviews: ACC/1762/42-43;
Staff and training: ACC/1762/44-49;
Clients' enquiries: ACC/1762/50-51;
Monthly statistical returns: ACC/1762/52;
Information retrieval and evidence papers: ACC/1762/53-60;
Book lists: ACC/1762/61-64;
Publicity: ACC/1762/65-68;
Specialist services: ACC/1762/69-71;
Liaison with other organisations: ACC/1762/72-74;
Financial records: ACC/1762/75-87.

Conditions governing access:

These records are available for public inspection, although records containing personal information are subject to access restrictions under the UK Data Protection Act, 1998.

Conditions governing reproduction:

Copyright to these records rests with the depositor.

Finding aids:

Please see online catalogues at:

Archival Information

Archival history:

Immediate source of acquisition:

Deposited in August 1982.

Allied Materials

Related material:

For further records of Staines and District Citizens' Advice Bureau see ACC/3477.

Publication note:

Description Notes

Archivist's note:

Rules or conventions:
Compiled in compliance with General International Standard Archival Description, ISAD(G), second edition, 2000; National Council on Archives Rules for the Construction of Personal, Place and Corporate Names, 1997.

Date(s) of descriptions:
June to August 2010.

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